WERKS SHOP customer help
Frequently asked questions
Find product-selection guidance and the store information to review before or after ordering.
Products and options
How do I choose a size, material or color?
Compare the selected product’s measurements, material description and options. Dice, miniature furniture, drawing stations and full-size storage have different uses and dimensions. Match the selected option to the product photographs and read its usage guidance.
Does the photograph show everything included?
Check the listing’s pack contents and selected option. An individual D20 and a seven-piece dice set are different formats. The featured activity table is a three-piece set. Props and other options shown together are not automatically included.
Delivery and orders
Where can I find delivery methods and estimates?
Our Shipping Policy separates order preparation from shipping time and explains destinations, costs and delivery estimates. Review the full policy for your destination and selected item. If anything is unclear, email [email protected].
How do I find tracking information?
The Shipping Policy states that a tracking number and tracking website are emailed when an order ships. Check that shipping email, or contact [email protected] with your order number for a logistics question.
Can I change or cancel an order?
The Refund & Return Policy describes a 24-hour window for order changes and free cancellation. Shipped orders cannot be changed or cancelled under that process. Contact support with your order number and request, and read the full policy for restrictions and charges.
Returns, payment and support
How do I request a return?
The published policy provides a return-request window of 14 days after receipt, subject to product condition, exclusions, shipping costs and possible restocking fees. Email [email protected] with the item and reason, and wait for approval and return instructions before sending it. Read the full Refund & Return Policy.
What if an item arrives damaged or incorrect?
Contact [email protected] with your order number and a description of the problem. The Refund & Return Policy explains the procedures and conditions for damaged or incorrect items; please review it before sending an item back.
Where are payment and refund details?
Read Payment Method and Billing Terms & Conditions for payment information. Approved returns and refund conditions are covered by the Refund & Return Policy.
How can I contact WERKS SHOP?
Email [email protected] or use the contact form. Published support hours are Monday to Friday, 9am–6pm (GMT+8). Include a product link for an item question or your order number for an existing order.
